Policy Us
1. Overview
At Shiny Solutions, we provide reliable Personal Shopping Assistance and International Shipping services to help customers purchase products from Indian online and offline stores easily and have them delivered safely to their doorstep worldwide.
A. Personal Shopping Assistance Policy
1. Service Description
Our Personal Shopping Assistance service allows customers to shop from any Indian store (online or offline) through us. If you are unable to make a purchase directly, our team will buy the items on your behalf.
2. How It Works
- Share your shopping list or product links via email, WhatsApp, or our website form.
- We will verify product availability and send you a quotation including the item price, local delivery charges (if any), and our service fee.
- After payment confirmation, we will purchase the items for you.
- Once all items are received at our facility, we will notify you and prepare for international shipment.
3. Service Charges
A small personal shopping service fee will be applied per order or per store, depending on order size and complexity. This fee will be clearly mentioned before confirming the purchase.
4. Order Verification
We purchase only from trusted and verified Indian sellers. However, we are not responsible for any manufacturer defects or warranty limitations on products sold by third parties.
5. Storage & Consolidation
Once items arrive at our facility, we can store them free of charge for 20 days. You can also request to consolidate multiple orders into one shipment to save on international shipping costs.
B. International Shipping Policy
1. Shipping Availability
We offer international delivery to most countries worldwide. If your country does not appear in the shipping options, please contact us directly for assistance.
2. Shipping Partners
We use trusted courier services such as FedEx, India Post, and Aramex to ensure fast and secure delivery.
3. Shipping Charges & Delivery Time
Shipping costs depend on:
- Destination country
- Package weight & dimensions
- Selected courier service
Estimated delivery times:
- Asia: 7–14 business days
- Europe: 10–20 business days
- North America: 10–15 business days
- Australia & Oceania: 10–18 business days
- Africa & South America: 15–25 business days
4. Customs & Duties
All international shipments may be subject to customs duties, import taxes, or local fees charged by the destination country. These charges are the responsibility of the recipient.
5. Tracking
A tracking number will be provided once your package is dispatched. You can track your parcel directly on the courier’s official website.
6. Damaged or Lost Packages
We pack all items securely, but in the event of damage or loss, please contact us immediately. We will assist you in filing a claim with the courier company. All compensations are subject to the courier company’s policies and claim limits.
7. Returns & Refunds
Returns are accepted only before international shipping, as per each vendor’s return policy in cases of wrong or damaged items shipped to us. We will initiate the return on behalf of the customer. Return shipping costs and service charges will be borne by the customer or vendor, depending on the policy.