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Website: www.shinyexports.com

These Terms & Conditions apply to all courier bookings, international shipping, personal shopping assistance, parcel consolidation, and related services provided by Shiny Exports ("we," "us," or "our"). By using our services, you ("the customer") agree to these terms, subject to applicable law.

1. Booking and Payment

• Shipping charges and applicable service fees must be paid as agreed before shipment booking.
• All bookings are subject to courier availability, destination restrictions, and carrier acceptance.
• Once the shipment is booked and the waybill and tracking ID are provided to the customer, our booking service is considered completed.
• Any additional charges arising from carrier requirements or shipment circumstances may be payable by the customer.

2. Shipment Information and Packing

• Customers must provide accurate sender and recipient details, addresses, contact numbers, shipment contents, declared value, and other required information.
• Customers are responsible for ensuring that parcels are properly packed and sealed, unless packing is specifically included in our service.
• We reserve the right to refuse shipments containing prohibited, restricted, undeclared, or improperly packed items.

3. Shipping Charges and Volumetric Weight

• Shipping charges are calculated according to the applicable courier rates and the chargeable weight determined by the carrier.
• Where applicable, volumetric weight is calculated using the following formula:

• The carrier's applicable weight and pricing rules will prevail.
• Additional charges may apply for remote-area delivery, special handling, storage, returns, or other carrier services.

4. Customs, Duties and Documentation

• Customers must provide accurate invoices, identification, permits, and other documents required for international shipping.
• Shipments are subject to customs inspection, import regulations, and the laws of the destination country.
• Import duties, taxes, clearance fees, and other government charges are the customer's responsibility unless otherwise agreed in writing.
• Shiny Exports does not guarantee customs clearance or the acceptance of any item by the destination country's authorities.

5. Prohibited and Restricted Items

Customers must not submit illegal, dangerous, prohibited, or restricted goods without the necessary authorization. Food products, medicines, liquids, batteries, cosmetics, and other regulated items may require special approval or documentation.

The customer is responsible for declaring shipment contents correctly and complying with applicable export, import, and carrier regulations.

6. Delivery Times and Delays

• Delivery times provided by us or the carrier are estimates unless expressly confirmed otherwise.
• Delays may occur due to customs inspections, weather, operational disruptions, incorrect addresses, recipient unavailability, or other circumstances beyond our control.
• Shiny Exports does not guarantee delivery within a specified timeframe unless expressly agreed in writing.
• Customers should monitor their shipment using the tracking ID provided.

7. Tracking and Customer Responsibility

Once the tracking ID is provided, customers are responsible for monitoring shipment progress and ensuring that the recipient is available to receive the parcel.

We may assist with tracking enquiries and carrier communication where possible. Such assistance does not guarantee a particular outcome.

8. Loss, Damage and Limitation of Liability

• Shiny Exports is not responsible for delays, loss, or damage occurring during transit, except to the extent liability cannot lawfully be excluded.
• Shiny Exports does not accept damage claims, subject to applicable consumer protection laws and mandatory carrier obligations.
• For a lost shipment, the maximum liability of Shiny Exports is limited to US$100 or the declared shipment value, whichever is lower, subject to applicable law and any mandatory carrier obligations.
• Any claim must be supported by the relevant booking details and supporting documentation.
• Where applicable, claims may be subject to the carrier's procedures, deadlines, terms, and compensation limits.
• We may assist customers in submitting carrier claims, but claim approval or compensation is not guaranteed.

9. Returns and Undeliverable Shipments

Additional charges for return shipping, storage, re-delivery, or handling may apply when a shipment is undeliverable, refused by the recipient, held by customs, or returned due to incorrect information or recipient unavailability.

Such charges are payable by the customer where applicable.

10. Personal Shopping and Parcel Consolidation

For personal shopping, purchasing assistance, parcel collection, storage, consolidation, and international forwarding services:

• Customers must provide clear and accurate product requirements and delivery information.
• Product availability, prices, and delivery times may vary.
• Product purchases and related service fees must be paid as agreed.
• International shipping is subject to the applicable shipping terms, customs requirements, and destination restrictions.
• Additional services and charges will be communicated where applicable.

11. Third-Party Services

Shiny Exports may use third-party courier companies, postal operators, suppliers, and other service providers. Their services are subject to their applicable terms and operating requirements.

We may assist customers in communicating with these providers but cannot guarantee their performance or decisions.

12. Privacy and Customer Information

Customer information may be collected and used as necessary to process bookings, arrange purchases, deliver shipments, provide tracking updates, comply with legal obligations, and offer customer support.

Information may be shared with courier companies, customs authorities, suppliers, and other relevant service providers when necessary to provide the requested service or comply with applicable law.

Personal information will be handled in accordance with applicable privacy laws and our Privacy Policy.

13. Changes to Services and Terms

Shiny Exports reserves the right to update its services, rates, and these Terms & Conditions when necessary. Updated terms will be published on this website, with the revision date indicated where appropriate.

Changes will apply as permitted by applicable law and will not override mandatory customer rights.

14. Governing Law and Disputes

These terms are subject to applicable laws and regulations. Any dispute will be handled in accordance with the applicable legal requirements and the rights available to the customer.

15. Contact Us

For shipping rates, booking enquiries, or assistance, contact Shiny Exports:

Customer Acceptance

By booking or using Shiny Exports services, the customer acknowledges these Terms & Conditions, subject to applicable law.

Shiny Exports – Global E-Commerce Products Exporter

Conditions Apply.

Website: www.shinyexports.com

Shiny Exports respects your privacy and is committed to protecting your personal information. We provide international shipping, personal shopping assistance, parcel forwarding, parcel consolidation, and related services.

This policy explains how we collect, use, share, and protect your information and outlines the terms applicable to cancellations, refunds, and shipping-related issues.

By using our website or services, you acknowledge that you have had the opportunity to review this policy. Any consent required by applicable law will be obtained separately where necessary.

1. Information We Collect

Depending on the services you request, we may collect:

• Customer name, phone number, email address, and residential or delivery address.
• Sender and recipient details required for shipping.
• Shipment contents, declared values, invoices, tracking numbers, and booking details.
• Identification and customs documents where required by law or courier providers.
• Product preferences, purchase requests, and communication records.
• Payment confirmation and transaction details.
• Website usage information, including device and browsing data, where applicable.

Please provide only the information necessary to use our services.

2. How We Use Your Information

We use your information to:

• Process courier bookings and international shipments.
• Purchase products on your behalf when requested.
• Receive, store, consolidate, pack, and forward parcels.
• Prepare shipping labels, invoices, and customs documentation.
• Provide tracking updates and customer support.
• Process payments, refunds, and cancellation requests.
• Resolve service issues and help prevent fraud.
• Comply with legal, regulatory, accounting, and customs requirements.
• Improve our website and services.

3. Sharing of Information

We may share the information necessary to provide our services with:

• Courier companies and postal operators.
• Customs authorities and government agencies.
• Suppliers and sellers involved in customer purchases.
• Payment processors, hosting providers, and technology service providers.
• Professional advisers and other parties where legally required.

We do not disclose personal information to unrelated parties for their independent purposes except as permitted or required by applicable law.

4. International Transfers of Information

International shipping may require your information to be transferred to courier partners, customs authorities, suppliers, or service providers in India, Canada, and other countries. Privacy protections may differ between countries. We will handle international transfers in accordance with applicable legal requirements.

5. Payments and Payment Security

Payments may be processed through third-party payment providers. We do not intentionally collect or store complete payment-card details unless specifically required and handled through an appropriate secure system.

Payment providers may process your information under their own privacy policies and terms.

Payment processing fees and other third-party expenses may be considered when assessing a refund, subject to applicable law and the terms disclosed at the time of the transaction.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, and improve user experience.

Where required by law, we will request consent before using non-essential cookies. You may also be able to manage cookies through your browser settings.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including shipping, customer support, accounting, legal compliance, and dispute resolution.

Retention periods depend on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise concerns about how your information is handled.

Certain records may need to be retained to comply with legal, customs, accounting, or other regulatory obligations. For privacy-related requests, please contact us using the details in Section 21.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms. We are not responsible for their privacy practices, terms, or content. Please review the relevant third party's policies before providing personal information or making payments.

11. Children's Privacy

Our website and services are not intended to collect personal information from children without appropriate authorization where required by law.

12. General Refund and Cancellation Policy

Refunds and cancellations depend on the service requested, the stage of processing, payments already made to third parties, and applicable consumer protection laws.

Customers should contact Shiny Exports as soon as possible if they wish to cancel a booking, product purchase, or other service.

Any applicable cancellation charges, deductions, refund conditions, and restrictions will be assessed fairly and communicated to the customer, subject to applicable law.

13. Courier Booking Cancellations

• Customers should request cancellation before the courier booking is confirmed.
• Once a booking has been completed, a waybill or shipping label has been issued, or a parcel has entered the courier network, cancellation may not be possible.
• Courier charges and other fees already paid to third-party providers may be non-refundable under the provider's terms and applicable law.
• If a refund is available, any permitted deductions will be explained to the customer.

14. Personal Shopping and Product Purchases

For products purchased on behalf of customers:

• Product returns, cancellations, and refunds are subject to the seller's policies and applicable consumer protection laws.
• Once a product has been purchased, cancellation or refund depends on the circumstances and whether the seller accepts the request.
• Product costs, payment processing fees, shipping expenses, and other third-party costs already incurred may not be recoverable.
• Purchasing fees and service fees will be handled according to the agreed service terms and applicable law.

Where a refund or remedy is required by law, this policy does not override that requirement.

15. Parcels Already Shipped

Once a parcel has been dispatched, shipping charges are generally not refundable merely because the customer changes their mind, delivery takes longer than expected, or the recipient is unavailable.

This does not affect any refund or remedy required by applicable law or expressly agreed in writing.

Delivery timelines are estimates unless otherwise confirmed. Actual delivery may be affected by customs clearance, courier operations, weather, public holidays, or other circumstances beyond our reasonable control.

16. Delayed, Lost, Damaged, Returned, or Undeliverable Shipments

16.1 Delayed or Lost Shipments

Customers should contact Shiny Exports with their booking number and tracking ID if a shipment appears delayed or lost.

We may assist customers in submitting a claim to the relevant courier, subject to the courier's procedures and deadlines. Compensation or liability for lost shipments will be determined under applicable law, the relevant carrier's rules, and the agreed shipping terms. Any stated liability limit applies only to the extent legally enforceable.

16.2 Damaged Shipments

Damage claims will be handled in accordance with applicable law, the carrier's procedures, and mandatory carrier obligations. Customers should notify us promptly and, where possible, provide photographs of the parcel, packaging, and damaged contents, along with the booking number and supporting documents.

16.3 Returned or Undeliverable Shipments

Additional charges may apply when a parcel is returned, refused, held by customs, or becomes undeliverable because of an incorrect address, missing documents, unpaid duties, recipient unavailability, or other relevant circumstances.

Refunds of original shipping charges or return charges depend on the carrier's rules, the reason for return, the agreed service terms, and applicable law.

17. Service Disruptions and Booking Errors

If Shiny Exports cannot provide a service that has already been paid for, we will review the circumstances and inform the customer of any available refund, alternative service, or other appropriate remedy.

If an error is attributable to Shiny Exports, the matter will be reviewed fairly and handled in accordance with applicable law.

18. How to Request a Refund, Cancellation, or Privacy Review

Please contact us and provide the relevant details so that we can review your request.

For refund or cancellation requests, please include:

• Customer name and contact number.
• Invoice or booking number.
• Payment details or proof of payment.
• Tracking number, if applicable.
• Reason for the cancellation or refund request.
• Supporting photographs or documents, where relevant.

For privacy requests, please describe the information or processing activity concerned and the action you are requesting.

19. Refund Processing

Approved refunds will be processed using the original payment method wherever reasonably possible, subject to payment-provider requirements.

Processing times may vary depending on the payment provider or bank. Once a request has been reviewed, we will communicate the applicable refund process and the expected timeframe.

A refund will not be considered approved until Shiny Exports has confirmed the outcome of the review to the customer.

20. Changes to This Policy

We may update this policy from time to time to reflect changes in our services, operational procedures, or applicable legal requirements.

The latest version will be published on our website with the updated revision date. Customers are encouraged to review this page periodically.

21. Contact Us

For privacy questions, refund requests, cancellations, or shipping-related concerns, please contact us:

22. Important Legal Notice

Nothing in this policy excludes or restricts any consumer rights, privacy rights, or remedies that cannot legally be excluded or restricted under applicable law.

Where the terms of this policy conflict with mandatory legal requirements, the applicable legal requirements will prevail.

For questions about privacy, refunds, cancellations, or shipping services, please contact Shiny Exports before placing your order.